Privacy Policy

PhoneAt LLC ("PhoneAt", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the rights you have in relation to it when you use our automated outbound calling platform and related services (the "Services").

1. Information We Collect

We collect the following categories of information:

a. Account Information

When you (or your organization) create an account, we collect your name, email address, business name, phone number, role, and password.

b. Communications & Call Data

When the Services are used to place or receive calls or SMS messages, we collect call metadata (caller and recipient phone numbers, timestamps, call duration, status, cost), call recordings where enabled, voice transcripts, and SMS message content.

c. Configuration & Content

Voice scripts, IVR configurations, partner records, and any text or media you upload to the Services.

d. Usage Information

Log data such as IP address, browser type, pages visited, referring URLs, device identifiers, and timestamps.

e. Payment Information

If you subscribe to paid Services, billing details are processed by our payment processors. We do not store full credit card numbers on our servers.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Services, including placing calls, sending SMS, and generating transcripts.
• Authenticate users and secure accounts.
• Calculate usage, costs, and commissions for billing purposes.
• Improve our Services through analytics and quality monitoring.
• Provide customer support and respond to inquiries.
• Send service-related notifications and, where permitted, marketing communications.
• Comply with legal obligations, enforce our Terms, and prevent fraud or abuse.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who process data on our behalf (e.g., Twilio for telephony, OpenAI for AI-assisted features, hosting providers, analytics providers, and payment processors).
• Your organization or partners within the multi-tenant platform you belong to, where required for the operation of the Services.
• Legal authorities when required to comply with applicable law, legal process, or governmental requests.
• Business transfers in connection with a merger, acquisition, financing, or sale of all or part of our business.

4. Call Recordings & Transcripts

The Services may record calls and generate transcripts where enabled by the operator. Where required by law, callers and recipients will be notified that a call is being recorded. Recordings and transcripts are processed to deliver the Services, calculate costs, and improve quality.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, secure your session (CSRF protection), and understand how the Services are used. You can configure your browser to refuse cookies, though parts of the Services may not function correctly as a result.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including HTTPS, encrypted credentials at rest, role-based access controls, and HMAC-signed partner API requests. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Call records, recordings, and transcripts may be retained according to your organization's configured policy.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information, subject to legal exceptions;
• Object to or restrict certain processing;
• Receive a portable copy of your information;
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

9. SMS Opt-Out

If you receive SMS messages from PhoneAt or one of its partners, you can opt out at any time by following the unsubscribe link included in the message or by replying with STOP. Opting out is effective immediately and applies to the phone number from which you opt out.

10. Children's Privacy

The Services are not directed to individuals under 16, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it.

11. International Users

The Services are operated from the United States. If you access the Services from outside the U.S., your information will be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates when it was last revised. Material changes will be communicated through the Services or by email where appropriate.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of your information, please contact us:

PhoneAt LLC
127 West Fairbanks Ave.
Winter Park, FL 32789
Email: privacy@phoneat.net